What if I want to dispute a charge?

If you believe you were charged incorrectly, the first step is to contact our team directly. Most billing questions have straightforward explanations — a deposit that appears separate from the delivery payment, a surcharge for a non-running vehicle that was disclosed during quoting, or a payment that has not yet been fully processed. We can review your booking, quote, and payment records and clarify any discrepancy quickly.

If the issue is with the carrier's delivery payment — for example, the driver requested a different amount than what was quoted — do not pay the incorrect amount without contacting us first. Your binding quote is your agreement, and the delivery balance should match what was established at booking. Call us before making payment and we will resolve the discrepancy directly with the carrier. If the driver is insisting on a different amount and will not release your vehicle, call us immediately — this situation is rare but we have the authority and the relationships to resolve it on the spot.

For charges related to vehicle damage, additional services, or fees you did not authorize, document everything — save receipts, emails, text messages, and any written communication. Contact us with this documentation and we will investigate. If we determine a charge was unauthorized or incorrect, we will work with the carrier to issue a refund or credit. Our commitment to transparent, binding pricing means you should never be surprised by your bill — if something does not look right, reach out and we will sort it out.