What if I want to dispute a charge?

You never pay American Auto Shipping, so every charge comes from the auto transport company you booked with. If you believe you were charged incorrectly, the first step is to contact that company with your written offer in hand. Most billing questions have straightforward explanations — a deposit that appears separate from the delivery payment, a surcharge for a non-running vehicle that was disclosed up front, or a payment that has not yet been fully processed.

If the issue is with the delivery payment — for example, the driver requested a different amount than the written price — do not pay the incorrect amount before you have spoken to the company. The written offer you accepted is your agreement, and the delivery balance should match it. If the driver is insisting on a different amount and will not release your vehicle, call the company you booked with right away — this situation is rare.

For charges for additional services or fees you did not authorize, document everything — save receipts, emails, text messages, and any written communication — and raise it with the company in writing. If you are not getting a straight answer, you can file a complaint with the FMCSA National Consumer Complaint Database (nccdb.fmcsa.dot.gov), and if you paid by card, ask your card issuer about disputing the charge. Vehicle damage is different: note it on the Bill of Lading, photograph it, and file the claim directly with the company you booked. Because the licensed companies we work with sign agency agreements with us, a written price should never turn into a surprise at your door.