What if I want to dispute a charge?

You never pay American Auto Shipping, so every charge comes from the auto transport company you booked with. If you believe you were charged incorrectly, the first step is to contact that company with your written offer in hand. Most billing questions have straightforward explanations — a deposit that appears separate from the delivery payment, a surcharge for a non-running vehicle that was disclosed up front, or a payment that has not yet been fully processed.

If the issue is with the delivery payment — for example, the driver requested a different amount than the written price — do not pay the incorrect amount before you have spoken to the company. The written offer you accepted is your agreement, and the delivery balance should match it. If the driver is insisting on a different amount and will not release your vehicle, call us too — this situation is rare.

For charges related to vehicle damage, additional services, or fees you did not authorize, document everything — save receipts, emails, text messages, and any written communication — and raise it with the company in writing. If you are not getting a straight answer, send us the documentation and we will help you escalate it. Because the licensed companies we work with sign agency agreements with us, a written price should never turn into a surprise at your door.