How will the driver communicate with me?

Your carrier driver will contact you directly by phone at several key points during the shipping process. The first call comes 12-24 hours before pickup to confirm the date, approximate time, and any logistics like parking or access instructions. At pickup, you will meet the driver in person for the vehicle inspection and Bill of Lading signing. During transit, the driver is available by phone if you want to check on progress or estimated arrival time.

Before delivery, the driver will call you again 12-24 hours in advance to confirm the delivery date, time, and location. If the delivery address has access restrictions — gated communities, narrow streets, parking limitations — this is the time to discuss alternatives. Some neighborhoods cannot accommodate a 75-foot car carrier truck, in which case the driver may ask you to meet at a nearby parking lot or wide street where they can safely unload your vehicle.

If you cannot reach the driver directly, contact the company you booked with, or call us and we will help you get a status update. The company provides its name, the driver's name, and a phone number when your vehicle is dispatched, so you always have direct contact information. Communication is a two-way street — if your schedule changes, your delivery address changes, or anything on your end shifts, let the driver and the company know as soon as possible so they can adjust accordingly.