Why You Want to Avoid Cancelling an Auto Shipping Order
Shipping a car isn’t like ordering fast food – a comparison you’ll likely see more than once on our website, but one that’s quite true nonetheless. It doesn’t take a day to ship a car, usually it takes a week, and during that week you’ll be either without a car at all or relying on public transportation and the generosity of your friends and family to get around town.
Unless of course you’ll be flying to another city entirely, in which case you get to enjoy the lovely smells of taxis and buses and the loneliness of a new town. Okay, that’s harsh, sorry – people transport their vehicles for a lot of different reasons every single day, and that’s why we’re here, to help make things easier for anyone and everyone who needs a vehicle shipped.
That’s also why we tend to be pretty honest in how we work – it’d be a disservice to you and a real pain for our advertisers if we gave out false information about the industry.
This is the reason why we’re going to tell you straight-up that it’s usually a bad idea to cancel your order unless something seriously bizarre is going on. This is a lot easier said than done, though, which is why we opened this blog post how we did – shipping a car isn’t like ordering fast food, you don’t always get what you want, when you want it.
Sometimes, you have to wait, sometimes you have to pay more than you thought, sometimes you have to go out of your way to make things easier for everyone. Cancelling an order just because your shipping company can’t get right to your door to load or unload your vehicle, or because they said they’d be there in 3-7 days and it’s been five, isn’t a good reason to cancel.
Sometimes customers have more legitimate reasons to cancel, like it’s been three weeks since they booked your order and you’re still waiting. At that point, though, it’s not a question of your shipper doing something wrong, it’s that there’s something going on with your order specifically that has it waiting.
Maybe it’s shipping along a bad route, or maybe prices in the industry have changed since you were quoted and it needs to be requoted at a new price to ensure pickup.
This is what a lot of customers don’t understand about the industry – prices change on a near-daily basis on a number of routes across the country, and so many orders are cancelled because of the price. Whether another reason is given – lack of immediate pickup, took too long, representatives were never available – most of the time it comes down to price. Sometimes customers just decide they no longer need to ship a car, but these are few and far between when compared to how many people cancel due to pricing issues.
To avoid a canceled order, communicate with your representative; if you have questions as to why it’s taking so long, or why they need more money to get your vehicle picked up, don’t just get angry at them, discuss the issue. Sometimes cancelling can be the best thing you can do, but try to work it out. It’ll make your life a lot easier in the long run, and likely will result in a better overall shipping experience.
To get your auto transport experience started, fill out our free online quote request form. If you do, you’ll get a quote to ship your vehicle right away with us here at American Auto Shipping. We have decades of experience and we understand what it’s like to ship a car. We work to make sure you don’t have to cancel because of something we’ve done.
You can also give us a call at 800-930-7417 to speak to a representative. They can answer your questions, give you a quote over the phone, book your shipment, and much more. We work with only top-rated carriers and have been in business for over 20 years helping hundreds of thousands of people ship their vehicles. So no matter what you need or what you’re looking for, we can help you get it done.
Since 2007 Dave has written all the content and blogs for American Auto Shipping and during this time added the duties of customer support and transport logistics.
He currently resides in Washington with his three kids and their mom and cat. A fan of Marvel movies and good stories, when not shipping cars Dave can be found working on his novel, enjoying a good book or playing some tournament HALO.
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